Terms and Conditions
for holiday bookings with Single Parents on Holiday Ltd.
Please read the following booking conditions carefully as they set out the terms and conditions of the contract between you and Single Parents on Holiday Ltd. (“we”, “us” and “our”). Your contract will be governed by English law and any disputes will be dealt with in the courts of England and Wales.
1. Who We Are
We are Single Parents on Holiday Ltd., a limited company, registered in England and Wales under company number 5500196 and registered address at 3 Hayes Court, 116 West Common Road, Bromley BR2 7EG. References to “you” and “your” in these terms and conditions (the “t&cs”) mean all persons named on your booking, including anyone who is added or substituted at a later date.
2. Your Booking
If you wish to reserve a place on one of our holidays, you are required to complete our online booking form together with a deposit payment as per our website or confirmed by us in writing to you. Your booking is confirmed and a contract between you and us will only exist when we provide you with a written confirmation of your booking.
All prices advertised are accurate at the date published and include the services stated for that holiday on our website. In the unlikely event of major currency fluctuations, we reserve the right to increase the price of your holiday after you have booked. We will do this no later than 30 days before the departure date stipulated and would forward an amendment invoice reflecting any changes made.
If the increase is 2% or less of the holiday price, we will absorb the changes in our costs. If the increase is more than 10% of the holiday price, then you may cancel your holiday booking within 14 days of the amendment invoice date and receive a refund of all monies paid to us.
4. Paying for Your Holiday
You will be required to pay a deposit for each person in your party at the time of booking your holiday with us, unless this is within ten weeks of departure when the full amount for the booking is payable. The deposit amount is stated on our website unless another arrangement has been agreed between you and us in writing.
You must pay any outstanding amount on any invoice/s issued to you at least ten weeks before departure, or, if the booking is made less than ten weeks before departure, upon receipt of your invoice. If we have not received the full balance due ten weeks before departure, we reserve the right to treat your booking as cancelled and to charge you a cancellation fee of up to 100% of the total value of your holiday booking. You can pay the outstanding amount by cheque, bank transfer, debit or credit card, except where the holiday is close to departure, in which case we may limit acceptance of payment to debit or credit card payment.
5. Your Financial Protection
The financial bonding requirements of the “The Package Travel and Linked Travel Arrangements Regulations 2018” have been observed by us in relation to the provision of our package holidays. These arrangements ensure that payments made by you for a package holiday would, in the unlikely event of our insolvency, be refunded and/or that you would be repatriated. Please ensure you retain your invoice, which serves as booking confirmation and evidence of cover and value.
6. If We Cancel Your Booking
We aim to provide your holiday as booked. But if, for example, there are not enough people booked on your holiday, we reserve the right to cancel your holiday. In such a case, we would give you the option to accept a refund, a replacement holiday (subject to availability), or a further alternative from us. In any case, we will not cancel your holiday less than four weeks before departure, unless this is the result of one or more Events Beyond our Control.
7. If We Make a Change to Any Details of Your Booking
We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes need to make changes. We reserve the right to do this at any time. We will let you know about any important changes when you book or, if you have already booked, we will let you know as soon as we can, if there is time before your departure. Should the change to your holiday be major, such as changes to the accommodation of the holiday you have booked, then you may either accept the new arrangements offered by us or accept a replacement holiday from us of equivalent or similar standard and price, subject to availability, or you may cancel your holiday with us and receive a full refund of all monies paid.
8. If You Change Your Booking
If you want to change any details of your booking such as your arrival or departure time, we will do our best to accommodate your request.
9. If You Cancel Your Booking
If you want to cancel your booking or part of it, we will require written confirmation. We reserve the right to charge you a cancellation fee as follows:
90 days and more: loss of deposit
89-60 days: 50% cancellation fee
59-30 days: 75% cancellation fee
29 days or less: 100% cancellation fee
10. If You Have a Complaint
If you have a complaint whilst travelling, you must immediately notify the member of staff accompanying the group who will endeavour to assist and resolve any issues locally so that your holiday experience is not affected. If you are still not satisfied on your return home, you must write to us at our registered address within 28 days of returning from your holiday to allow your complaint to be investigated properly. Please write your holiday resort on your letter and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve any problem locally, then we may not be able to deal positively with any complaint on your return.
11. Your Accommodation
The accommodation we arrange for you must only be used by those people named on your booking confirmation. You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay, except damage caused by persons not known to you, for example in case of burglary. These charges must be met by you and may have to be paid locally.
12. Your Responsibility
We want all our customers to have an enjoyable, carefree holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy, or disturb other customers, our suppliers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your holiday and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, transport, and any other travel arrangements forming part of your booking and we will not be liable for any refund, compensation, or any other costs you have to pay.
In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur due to your inappropriate or irresponsible behaviour.
13. Our Responsibility to You
We accept liability for any loss or damage suffered by you through the failure to perform or the improper performance of the contracted holiday arrangements unless the failure or improper performance is attributable to yourself, an unconnected third party or Events Beyond our Control including circumstances which could not be anticipated or prevented despite every effort and care undertaken by us or a third-party supplier.
14. Passports, Visas and Health
We can only provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.
We can provide general information about any health formalities required for your trip, but you should check with your own doctor for your specific circumstances.
We can provide general information about weather and conditions, but these are for guidance only. It is not possible to predict the weather at the time of your travel, and we cannot be held responsible for weather conditions at the time of your holiday.
16. Website Accuracy
Every effort is made to ensure that details of all holidays, including prices, displayed on our websites are accurate. However, it is inevitable that, in some cases, mistakes will arise or third-party suppliers change their services without notifying us promptly. To avoid any misunderstanding, please check the details of your holiday at the time of booking. Any mistakes will be corrected as soon as possible and, if material, we will notify you of such changes if you have already booked the holiday.
Where we provide links to other company websites, we are not endorsing their products or services. Your use of these links is entirely at your own risk, and we cannot accept responsibility or liability for the content, use or availability of these sites. Our website may also contain some material provided by third parties and we can’t accept responsibility or liability for the accuracy of that material.
Single Parents on Holiday is NOT liable for any loss, delay, damage, injuries, illness or death of its customers which occur in connection with your holiday. We strongly recommend that you take out adequate travel insurance to cover you in case of illness, hospital treatments abroad, lawsuits brought against any responsible party in case of injury as well as other reasons such as short-term cancellation of your flight/s and/or the loss or theft of luggage or travel documents. By agreeing to these t&cs, you waive, to the fullest extent permissible in law, any claim you may have against us, in respect of such loss, delay, damage or injury.
We are not responsible for any consequences resulting from travel plans that are disrupted, changed or cancelled, for whatever reasons, including (but not limited to) actual or potential severe weather conditions, fire, flood, strike, natural and nuclear disasters, hurricane, epidemics, pandemics, industrial dispute, war, threat of war, terrorist activity, hostilities, political unrest, riots, civil commotion, health risks, technical problems with transport, including changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers, closed or congested airports or ports, you or anyone in your party missing their flight/s or any other circumstances beyond our control (“Events Beyond our Control”). If an Event Beyond our Control has occurred, Single Parents on Holiday will not issue a refund.
Excursions and activities attended in resort: Excursions and activities which can be booked and, if applicable, paid for locally and are supplied by third party suppliers, are subject to the third -party suppliers’ own booking terms and conditions of carriage, and you will be bound by these, so far as the relevant supplier is concerned. We will provide general information about locally available excursions and activities but do not accept any responsibility or liability whatsoever for anything which may go wrong on such excursions or activities.
[last updated 8 June 2021]